Returns Policy

Return & Refund Policy

Thanks for shopping at Perennialle Plants Nursery

We take a lot of time and effort to grow the plants we sell, and we want you to be happy with your purchase.

If you are not entirely satisfied with your purchase, we're here to help.

Please visit our dispute centre to raise an issue. 

For all Plants Purchased

Returns

Due to the perishable nature of the plants, we do not accept returns, however, we may offer you a refund or replacement.

Upon opening the box, if you feel that the plants are not of acceptable quality, please take a photo of them and email to plants@perennialle.com.au outlining your concerns. We'll assess the plants and determine the best course of action to remedy the situation.
 

Refunds

Once we receive your photos, we will assess the plants. If we decide you need a refund or replacement, we will contact you. Should you opt for a refund, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a week, depending on your card issuer's policies.

If you opt for a replacement, We'll send it on the next posting day.

For all other products:

Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it and in the original packaging. Please include proof of purchase with your return. 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. 

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a week, depending on your card issuer's policies.

Postage

You will be responsible for paying for your own postage to return your item. If you return the item because you have changed your mind, postage costs are non-refundable. Should the item be damaged or not of acceptable quality, we will refund the cost of postage.

Contact Us

If you have any questions on how to return your item to us, contact us.